Want to know what customers really experience at your business? Our investigator visits as a regular customer to observe the service, employee behaviour and how your business operates. You receive a clear report of what was observed.
We Can Help With
Customer Service
Employee Behaviour
Company Rules & Procedures
Customer Complaints
Service Quality
Business Operations
Customer Experience
Common Questions
Will employees know they are being observed?
No. The investigator visits and acts as a regular customer.
What will you look at?
We can observe customer service, employee behaviour and whether company procedures are being followed.
Will I receive a report?
Yes. You will receive a detailed report explaining what was observed during the visit.
What Is Included
Up to 5 Hours of Investigation
Up to 2 Mystery Shopper Visits
Regular Customer Experience
Employee Observations
Customer Service Observations
Rules & Procedure Checks
Detailed Investigation Report
Confidential Service
No Hidden Fees
Price
CA$750 + tax
Additional Services
Additional Mystery Shopper Visits
Different Investigators
Multiple Business Locations
Photo & Video Evidence When Legally Permitted
Investigator Testimony if Required
Results are based on what is observed during the mystery shopper visit.
Ready to Get Started?
Email us at info@bibifleamarket.com with a short description of your business and what you would like checked.